Your Product Team Needs a Research Repository

Do you have UX research issues like these?

Managing Interview Participants… 📇

No one is keeping track of who has interviewed who
Remembering each person’s role. Are they an admin? Exec? User?
When did we last talk to this customer?
What did we talk about last?
If you’re not using a CRM, this info is stored in individual email history… How can I get this info if I didn’t send the email?

Many teams use their own preferred note-taking tools
There is always an urgent moment of confusion before a call is started. "Who is creating the document? Who is taking the notes?"
Taking notes distracts from doing the actual interview
Team members disagree on takeaways from the interview

Documents are hidden in inconsistent locations to never be seen or opened again. Or worse yet not uploaded to a drive at all.
Zoom recordings only live on the authenticated zoom web portal ONLY FOR THE PERSON WHO HIT THE RECORD BUTTON. No other meeting participant can access these files unless the owner manually shares a link (only to be lost in email later on). I can't believe this is still true…
Teams store on restricted drives siloing them off from other teams

Insights are stuck inside a sea of notes or in dispersed drive/email locations
Qualitative insights are trapped inside documents. You must open and read each one to find what you're looking for.
Quantitative data is stuck in other applications with restricted access
Information is not a shared asset. Valuable insights for other teams are hidden and product strategy is hindered.
Insights don't surface well in documents or in Sharepoint. You can search for keywords, but then you have to open and hunt through multiple documents to find what you need.
Insights belong to individuals, not organizations

"We don't know what we know."

Participants list from Condens

Tagging on Dovetail

Live transcription stops you from taking notes. Keep your eyes and your attention on the customer as they speak.
AI tagging can create insights for you!
Instead of summarizing bullet points, snag accurate quotations from customers!
Turn these quotations into shareable video clips and share them everywhere to drive customer voice

Reports on EnjoyHQ

Import many sources of data. Quantitative, qualitative, forums, social media, G2 reviews, etc.
Import all your old zoom calls
Work in one location together across departments!
Most products come with unlimited read-only licenses so your whole company can learn about your customer's needs
Easily generate reports or "stories" to share with your teams