Onboarding consisted of registering a bit of information, and taking a tour of what the community assistant was capable of. We also had fun working on the branding for this app!
This app had a lof of settings and UX to think about with their many services. It’s important to think all the way through offline states, deleting an account, viewing purchase history, etc.
The ride hailing was the majority of what I worked on, and this experience was so much fun to think through.
It was a new experience working on a chatbot support app. We created a ticket system, as well as a desktop interface for a full time support agent to further assist where the bot could not.